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RETURNS

All S/Plus members get free returns on their orders excluding Winter Hardgoods. Membership is free, sign up here today to access your free return.

To commence your return please log in to your account and select the order you wish return, alternatively search for your order number below.
LOGIN TO YOUR ACCOUNT TO START RETURN PROCESS
View your previous orders and select which one you would like to begin the return process for.
ENTER YOUR ORDER NUMBER TO START PROCESS
Your order number is contained in your order confirmation email. Please specify your order number in the format of SALAU#****

Standard Returns Policy:

  • Return Shipping Costs: S/PLUS members can enjoy free returns on all orders excluding Winter Hardgoods. Non S/PLUS members are responsible for return shipping costs, unless there has been a mistake with the order.
  • Exclusions: Any discounted products from the Outlet collection will not be eligible for change of mind returns. 
  • Change of mind return examples: Size, Colour, Style. 
  • Original Shipping Costs: If original shipping costs were charged on a returned order, these will not be eligible for a refund.
  • Exchanges: Direct online exchanges are not accepted. Customers who wish to exchange a product should return their purchase for a refund and then place a new order separately.
  • Return Timeframe: Items purchased at salomon.com.au may be returned within 30 days of the original purchase date.
  • Condition of Returned Items: Items must be in new condition and returned in their original packaging, with tags attached.
  • Footwear Returns: When returning footwear, customers should avoid attaching postage labels directly onto the shoe box.
  • Winter sports returns: All customers are responsible for the return shipping costs of Winter Hardgoods, unless there has been a mistake with the order.
  • Returns for Items Purchased Elsewhere: Items purchased from places other than salomon.com.au should be returned to the original place of purchase.
  • Refund Method: Refunds are issued in the same form as the original payment.
  • Please note that these policies apply to purchases made at salomon.com.au. For items purchased elsewhere, customers should follow the return policies of the original place of purchase.