Terms & Conditions

TERMS AND CONDITIONS OF SALE (“SALES TERMS”)

Black Friday Sale: Available online and at Salomon stores while stocks last. Not valid with any other offer or discount. Cannot be combined with any other offer. Sale concludes 11.59PM AEST 01/12/25.

Outlet Sale: Any discounted products from the Outlet collection or otherwise stated*, will not be eligible for change of mind returns or exchanges, including incorrect sizing ordered.
*On collection page, product Pages & Terms & Conditions at Checkout.

These Sales Terms apply to purchases made via the Salomon Online Shop at salomon.com.au (the “Online Shop”) and to orders and transactions for products available in the Online Shop (“Products”).

Please note that these Sales Terms give you specific rights, and you may have other rights which vary by jurisdiction.

GIFT WITH PURCHASE

One free gift is eligible per order containing full-priced footwear from the Hiking, Trail, or Run categories, while stocks last. If a purchased item is returned, the free gift must also be returned unused and in original packaging to remain eligible for a refund.

ABOUT THESE SALES TERMS

These Sales Terms only apply to purchases made in this Online Shop. Other Salomon websites may have different terms. From time to time we may change these Sales Terms; changes apply to orders placed on or after the effective date stated.

Information contained in advertising, brochures or other materials, or provided on other websites, is for information only and is not an offer by Salomon to supply any Products.

BY PLACING AN ORDER FOR PRODUCTS YOU AGREE TO BE BOUND BY THESE SALES TERMS.

Additional terms and conditions may apply to Employee or other purchase programs.

PLACING AN ORDER

To buy Products, you must:

• Provide your name, address, phone number, email address, payment details and other required information.
• Be at least 16 years of age.
• Provide a delivery address in Australia (we can deliver to certain addresses including P.O. Boxes and Military APO/FPO addresses where a physical address is included).
• Be the owner or authorised holder of a valid payment method.

You may place an order by adding items to your cart and completing checkout.

When you create a Salomon account, you will set a username and password. You are responsible for all purchases made using your credentials; keep them secure.

ORDER PROCESSING AND CONTRACT FORMATION

Your order is an offer to buy the Products listed in your order under these Sales Terms. All orders must be accepted by Salomon; we may refuse abnormal orders or orders we suspect are not placed in good faith.

After we receive your order, we will email an order confirmation with your order number and item details. Acceptance and formation of the contract occurs when you receive the Salomon order confirmation email.

Order cancellations are not guaranteed. If your order has already dispatched, you will need to return the Product(s) at your cost in accordance with our returns process.

PRICES, SHIPPING & TAXES

The price charged for a Product is the price in effect when the order is placed and is shown on your receipt and confirmation emails. Prices may change without notice and apply only to orders placed after the change.

Salomon collects sales tax where required by law; applicable charges are included in the total price shown at checkout and in your order confirmation. Shipping and handling are additional and itemised at checkout and in your order confirmation.

PRODUCT AVAILABILITY & DELIVERY; EVENTS BEYOND CONTROL

Product availability is not guaranteed. We may change, discontinue or stop making any Product without liability or prior notice.

We will provide an expected delivery timeframe and will not exceed 30 days unless you agree to a later date.

If delivery is unreasonably deferred or refused after an attempted delivery, or if an incorrect address causes an unsuccessful delivery, the package may be returned to us. If items are returned to us undelivered, we may treat this as your exercise of the right to cancel and refund in accordance with our returns policy, less any reasonable additional costs incurred.

Delivery options are shown at checkout and may change. Express delivery timeframes are not guaranteed; if an express service is not met, reimbursement of the express surcharge will be provided.

Salomon is not responsible for delay or failure to perform due to circumstances beyond our reasonable control (including acts of war or terror, strikes, states of emergency, transport failures, utility outages, earthquakes, or other natural disasters).

COMPATIBILITY & PRODUCT INFORMATION

Please ensure Products are compatible for their intended use. Use Online Shop information as your reference for compatibility. If there is a discrepancy with other sources, the Online Shop listing at the time of purchase takes precedence. Please inspect your delivery within fourteen (14) days of receipt to confirm condition and completeness.

PAYMENT

Payment can be made by accepted credit/debit cards, PayPal, or Zip Pay (as listed at checkout). Your card may be declined if the cardholder name or billing address does not match bank records. Your payment is charged on shipment. Keep your order confirmation as proof of purchase.

TITLE TO PRODUCTS

Title to Products remains with Salomon until full payment is received.

RETURN & REFUND

If you purchased Products for private use as a consumer and wish to cancel and return, return the Product within 30 calendar days of the original purchase date and follow the instructions in the Returns & Refunds section of our Customer Support Centre.

Once we receive and validate your return, we will confirm by email and process your refund. If Products received are incorrect, incomplete or damaged in transit, please contact Customer Service promptly.

EXCLUDED ITEMS

Outlet: Any discounted Products from the Outlet collection are not eligible for change-of-mind returns.

Change-of-mind examples include: sizing, colour, or style preference.

HOW TO RETURN ITEMS

• Return items in the original packaging with tags attached.
• All gifts with purchase must be returned with the purchased item.
• Include all accessories, manuals and any free gifts from the same package.
• For bundles, all items in the bundle must be returned.
• Treat items with care and return them in delivered condition.
• Use the original delivery carton if possible, include the completed return form inside, and place the provided return label on the outside.
• Replacements or refunds are processed after all items are received and inspected.

If you return items (1) not entitled to return, (2) not in original condition, (3) missing packaging, (4) missing items, (5) not following return instructions, or (6) otherwise failing to take reasonable care, we may reject the return or deduct reasonable repair or similar direct costs from any refund, as permitted by law.

If your return is accepted, we will refund the price actually paid (less any non-refunded shipping costs as described above) to your original payment method within 5–7 business days of receiving the return.

Salomon only processes returns and refunds for items purchased from this Online Shop.

WARRANTY

Salomon Products are guaranteed against manufacturing or material defects for the applicable warranty period set out in our Customer Support Centre.

PERSONAL DATA

Your personal data is handled in accordance with the Salomon Privacy Policy and any additional provisions in these Sales Terms. Purchasing goods in the Online Shop requires acceptance of the Privacy Policy.

OUR LIABILITY

These Sales Terms set out the full extent of our obligations and liabilities with respect to the Products. To the extent permitted by law, no other warranties, conditions or terms are binding on us beyond those stated in these Sales Terms. In particular, we are not responsible for ensuring Products are suitable for your purposes.

We are not liable (whether in contract, tort or otherwise) for economic losses (including loss of income, profits, contracts, business or anticipated savings), loss of data, loss of goodwill or reputation, or any special, indirect, consequential or punitive loss or damage. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; in such jurisdictions, the above limitation may not apply to you.

GENERAL

If any provision of these Sales Terms is held invalid, illegal or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.

CONTACT DETAILS

Salomon Customer Service can assist with any questions. Contact us here.

GOVERNING LAW

These Sales Terms are governed by, and construed in accordance with, the laws of Australia.

BTV COMPETITION TERMS & CONDITIONS

Schedule to Terms & Conditions of entry

Terms & Conditions of entry

1. Information on how to enter and prize details form part of these terms & conditions (Terms of entry). The Terms must be read in conjunction with the Schedule. The Schedule defines the terminology used in these Terms of entry. Where there is any inconsistency between these Terms and the Schedule, the Schedule prevails. Participation in this Promotion is deemed acceptance of these Terms of entry.

2. Entry is open only to legal residents of the Eligible States/Territories who satisfy the Method of entry. Directors, officers, management, employees, suppliers (including prize suppliers) and contractors (and the immediate families of directors, officers, management, employees, suppliers and contractors) of the Promoter and of its related bodies corporate, and of the agencies and companies associated with this Promotion, including the competition permit providers TPAL (Trade Promotions and Lotteries Pty Ltd) are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

3. The Promotion will be conducted during the Promotion period.

4. The time zone applicable to any time stated, relates to the state or territory where the Promoter is located, unless expressly stated to the contrary.

5. The Prize/s are specified in the Details of prizes section of the Schedule.

6. The total prize pool is specified in the Total prize value section of the Schedule.

7. Any prize is valued in Australian dollars unless expressly stated to the contrary.

8. Prizes involving travel must be taken to coincide with the dates specified in the Details of prizes section of the Schedule or as otherwise specified in the conditions of any third party travel provider. Any changes to the confirmed prize details will be at the expense of the winner(s) and will only be permitted with the prior consent of the Promoter or third party travel provider.

9. Unless otherwise stated, any travel prize does not include travel insurance, travel documents, meals, taxes not included in the price of the ticket, transfers, flights, accommodation or any other costs of a personal nature. Compliance with any health, travel insurance, passport or other government requirements is the responsibility of the prize winner. Failure to comply with this will deem the winner’s entry invalid and the entrant will forfeit the prize. The Promoter makes no representation as to the safety, conditions or other issues that may exist as part of the travel or at the destination.

10. The Prize travel is subject to availability at the time of booking. The winner and, if applicable, their companion must travel together on all prize travel. The Promoter is not responsible for any cancellation, delay or rescheduling of flights, and any costs incurred as a result (including, without limitation, accommodation costs) will be the sole responsibility of the winner.

11. If the prize winner of the Event prize has not confirmed their availability to take the prize on the specified dates by the specified time and date, the prize winner’s entry will be deemed invalid. The Promoter reserves the right to conduct a further draw to award the prize, subject to any directions given by any relevant authority.

12. Neither the Promoter nor any company or agency associated with the Event accepts responsibility for the cancellation or delay of the Event for any reason beyond their control or any inability of the winner to attend the Event when scheduled.

13. If any part of the Event is abandoned, varied, called off or postponed for any reason, the winner and, if applicable, their companion(s), at the Promoter’s discretion, forfeits all rights to attend the event and no cash or alternative tickets will be substituted for that element of the prize.

14. Entrants agree to comply with any conditions which accompany the Event.

15. Any Cash prize will be distributed via EFT.

16. All vouchers are valid until the expiry date stated on the voucher or by the provider of the voucher.

17. Entrants agree to comply with any conditions which accompany the Voucher.

18. Neither the Promoter nor the voucher provider is liable for any voucher that has been stolen, forged, lost, damaged or tampered with in any way.

19. Entrants are advised that tax implications may arise from their prize winnings and they should seek independent financial advice prior to acceptance of their prize(s). The Promoter accepts no responsibility for any tax implications that may arise from accepting a prize. Entrants are responsible for any and all expenses that they incur in entering the competition and they will not be reimbursed regardless of whether or not they win the competition.

20. The entrants must follow the Method of entry during the Promotion period to enter the Promotion. Failure to do so will result in an invalid entry. The Promoter will not advise an Entrant if their entry is deemed invalid.

21. The time of entry will be deemed to be the time the entry is received by the Promoter.

22. Entrants may submit up to the Maximum number of entries (if applicable).

23. The Promoter accepts no responsibility for any late, lost, delayed, incomplete, incorrectly submitted, corrupted, illegible or misdirected entries, claims or correspondence whether due to omission, error, alteration, tampering, deletion, theft, destruction, disruption to any communication network or medium, or otherwise including those entries not received by the Promoter for any reason. The Promoter is not liable for any consequences of user error including (without limitation) costs incurred. No correspondence will be entered into.

24. The prize(s) will be awarded to the valid entrant(s) drawn randomly in accordance with the Prize draw details. If a draw is scheduled on a public holiday, the promoter may choose to instead hold the draw on the first business day after the relevant public holiday. The Promoter may draw additional reserve entries (and record them in order). In the event of an invalid entry or an ineligible entrant, or if the entrant is ineligible to accept the prize, the prize will be awarded to the first reserve entry drawn. If the prize can’t be awarded to the entrant drawn, the promoter will then continue this process until the prize is awarded.

25. The winner does not need to be present at the draw unless expressly stated to the contrary.

26. The winner(s) will be notified in accordance with the Notification of winners and Notification of unclaimed prize winners (if applicable) sections of the Schedule. Notification to winners will be deemed to have occurred on the later of the time the winner receives actual notification from the Promoter or two business days thereafter. The notification will include details about how the prize(s) can be claimed.

27. The Promoter takes no responsibility where it is unable to contact prize winners who have not provided correct or complete contact details. If an entrant’s contact details change during the promotional period, it is the entrant's responsibility to notify the Promoter. A request to modify any entry information should be directed to Promoter.

28. It is a condition of accepting any prize that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.

29. The winner(s) first initial, last name and postcode will be published in accordance with the Public announcement of winners section of the Schedule (if applicable).

30. If the prize(s) has not been claimed by the Unclaimed prize draw time and date and subject to any written directions from a State lottery agency, the Promoter may conduct an Unclaimed prize draw in accordance with the Unclaimed prize draw section of the Schedule (if applicable). In the event the Unclaimed prize draw takes place, the Promoter will attempt to contact the winner(s) of the Unclaimed prize draw in accordance with the Notification of unclaimed prize draw section of the Schedule, and if applicable, the first initial, last name and postcode of residency of any winner(s) of the Unclaimed prize draw will be published in accordance with the section of the Schedule entitled Public announcement of winners from unclaimed prize draw. If a prize is no

longer available the promoter may substitute with a prize of higher or equal value subject to any written directions from a regulatory authority. The promoter is not allowed to deduct any administrative costs associated with provision of the prize.

31. To the greatest extent permitted by law, the Promoter excludes all warranties, representations or guarantees (Warranties) regarding the Promotion and any prizes, including any Warranties which may have been made in the course of advertising or promoting the Promotion. The conduct of the Promotion or the supply of prizes may involve third parties, and the Promoter makes no Warranties and disclaims all liability in connection with any such third parties, their acts or omissions. By entering the Promotion, an entrant releases and indemnifies the Promoter and its related bodies corporate (including the officers, employees and agents of each) from and against all actions, penalties, liabilities, claims or demands the entrant may have against the Promoter or that the Promoter may incur for any loss or damage which is or may be suffered or sustained as a direct or indirect result of an entrant entering or participating in the Promotion or winning or failing to win a prize, or using or permitting any other person to use the prize, except for any liability which cannot be excluded by law or which would cause any part of this clause to be void or unenforceable.

32. If despite the foregoing clause, the Promoter incurs a liability to an entrant under any law which implies a Warranty into these Terms of entry which cannot legally be excluded, the Promoter’s liability in respect of the Promotion is limited, in the Promoter’s discretion, to either resupplying such goods or services as form part of the Promotion, or paying the cost of resupplying those goods or services.

33. Without limiting any of the foregoing, in no circumstances will an entrant or the Promoter have any liability to the other for any loss or damage suffered which is indirect or consequential in nature, including without limitation any loss of profit, loss of reputation, loss of goodwill, or loss of business opportunity.

34. The Promoter and its associated agencies and companies will not be liable for any delay, damage, or loss in transit of prizes.

35. The Promoter may in its absolute discretion not accept a particular entry, may disqualify an entry, or cancel the entire Promotion at any time without giving reasons and without liability to any entrants, subject to any written directions from a regulatory authority. Without limiting this the Promoter reserves the right to verify the validity of entries, prize claims and entrants and to disqualify any entrant who submits an entry or prize claim that is misleading or not in accordance with these Terms of entry or who manipulates or tampers with the entry process. In the event that a winner breaches these Terms of entry, the winner will forfeit the prize in whole and no substitute will be offered. Verification is at the discretion of the Promoter, whose decision is final. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

36. Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash. Where a prize is unavailable for any reason, the Promoter may substitute the prize for another item of equal or higher value subject to any written directions from a regulatory authority. The Promoter accepts no responsibility for any variation in prize value (including between advertising of the Promotion and receipt of the prize).

37. In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability (or that of a third party involved with the Promotion) to proceed with the Promotion on the dates and in the manner described in these Terms of entry, including but not limited to vandalism, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter’s obligations in respect of the Promotion will be suspended for the duration of the event and, in addition, the Promoter may in its absolute discretion cancel the promotion and recommence it from the start on the same conditions, subject to approval of the relevant authorities.

38. All entries become the property of the Promoter. As a condition of entering into this Promotion, entrants agree to assign all their rights in and to their entry and any related content to the Promoter, including any copyright or other intellectual property rights in the entry and related content. Without limiting this, the Promoter may use entry content for any and all purposes including commercial purposes. You warrant that entry content is original, lawful and not misleading and that the Promoter’s use of such content will not infringe the rights of any third parties. The Promoter has no obligation to credit you as the author of any content submitted and may otherwise do any acts or omissions which would otherwise constitute an infringement of any moral rights you may have as an author of content.

39. Entrants consent to the Promoter using the personal information provided in connection with this promotion for the purposes of facilitating the conduct of the promotion and awarding any prizes, including to third parties involved in the promotion and any relevant authorities. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter including third parties may, for an indefinite period, unless otherwise advised, use the private information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant.

40. The collection and disclosure of personal information provided in connection with this promotion will be handled in accordance with the Promoter's Privacy statement which adheres to the Privacy Act 1988 (cth) and Australian Privacy Principles.

41. The Promotion and these Terms of entry will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion.

42. Facebook, YouTube, Instagram, TikTok, or Snapchat may be used to advertise or promote the Promotion. By entering the Promotion, entrants agree that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube, Instagram, TikTok or Snapchat; and to release Facebook, YouTube, Instagram, TikTok, or Snapchat from all liability in relation to this Promotion. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter and not Facebook, YouTube, Instagram, TikTok, or Snapchat.

Mobile Terms of Service

The Salomon mobile message service (the "Service") is operated by Salomon (“Salomon”, “we”, or “us”) a division of Amer Sports Australia Pty Ltd. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Salomon’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Salomon through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Salomon. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Salomon or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Salomon mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Salomon or contact us via email salomon.au@salomon.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. Personal information that we collect from you in connection with the Service will be used by Salomon for the purposes of direct marketing, email / sms marketing services, product information releases, product promotions and to generate marketing insights. If you do not provide your personal information, we will not be able to include you in these direct marketing approaches.

To see how you may access your personal information, seek the correction of that information, complain about a breach of the Australian Privacy Principles and how complaints are handled, please see our Privacy Policy.