Warranty

To make a warranty claim please fill out the below details. Once you have submitted the warranty form, a customer service representative will reach out to you within 2 – 3 business days with a Return Authority (RA) number and instructions on how to send your item back to us

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Warranty FAQs

How do I submit a warranty claim? 

If your item was purchased through Salomon Australia / New Zealand directly, you can submit a warranty claim here and one of our team members will be in touch within 1-3 business days.
How do warranty claims work for items bought from another retailer? 

If your item was purchased through an authorised Salomon retailer, you will need to contact them directly to process your warranty claim. 
I purchased my item overseas. How can I do a warranty claim? 

If your item was purchased through Salomon internationally, we will be able to process your claim locally. Please submit your warranty claim here.  

If you item was purchased through an authorised retailer overseas, you will need to contact the retailer for further instruction on how to process your warranty claim. 
Manufacturing defect vs wear and tear? 

If your Hydrapak item is faulty, please submit a claim through here.
What warranty period comes with my item? 

The warranty period begins on the original date of purchase and varies depending on the type of product. 

  • Three (3) years for winter sports outerwear 
  • Two (2) years for all other products. 
My Hydrapak item is faulty, how do I claim warranty on this? 

If your Hydrapak item is faulty, please submit a claim through here.