Shipping

HOW IS CORONAVIRUS IMPACTING YOUR ORDER?
Under COVID19 restrictions, Australia Post is required to reduce its workforce in distribution centres and on road. This may result in increased delays to your order arriving within Australia and New Zealand. When tracking, you may see it fewer or different scan events.
We can assure you that Australia Post and NZ Post are working their hardest to get through the high volumes of parcels as quickly and safely as possible.
WHERE DOES MY ORDER SHIP FROM?
All orders placed on Salomon.com.au and Salomon.co.nz are despatched from our new warehouse located in Victoria, Australia.
We are currently impacted by COVID-19 restrictions and operate with reduced staff. Please be patient during this difficult time.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
All orders placed by 11am AEST Monday to Friday are normally processed within 2-3 business days. Public holidays and high-volume times of year may cause a slight delay to regular processing.
Unfortunately due to COVID-19 Australia Post is extremely busy so scan events are minimal and we are experiencing extended delivery periods at the moment.
WHAT ARE THE SHIPPING FEES?
Standard shipping: 3-6 days - $7 or FREE for all orders over $99.00
Express shipping: 1-2 days - $10 (Currently not available due to COVID-19 impact on carriers)
WHAT IS THE CUT OFF TIME FOR MY ORDER TO BE SHIPPED SAME DAY?
Orders received by 11am on a business day will normally ship the same day. Orders placed on the weekend will ship the following Monday.
Public holidays and high-volume times of year may cause a slight delay to regular processing.
DO YOU SHIP TO NEW-ZEALAND?
Yes, we do ship to New-Zealand! Please visit salomon.co.nz or select New-Zealand in the country selector down that page.

All orders from salomon.co.nz are shipped from Melbourne, VIC, Australia and all of our prices include GST.

As of the 1st of December 2019, for orders over to 1,000 NZD, a duty will need to be paid. You will require a customs client code that identifies individual importers and exporters and cannot be cleared at destination without this. You must apply to get a personal client code from customs in order to clear their goods. Applications can be made via email attaching the relevant form.

Please find out more here: https://www.customs.govt.nz/personal/duty-and-gst/faqs/
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
The shipping address cannot be changed after the order has been placed. You can try to reach out to our customer service but most likely you will have to return the product(s) once received.
CAN I TRACK MY ORDER?
Yes. In your shipping confirmation email, there is a link that leads you to tracking information.
You can also login to your account if you have one and view your order history.
WILL THERE BE SHIPPING DELAYS DUE TO PUBLIC HOLIDAYS?
Public holidays may affect shipping times.
DOES SALOMON SHIP TO PO BOX’S?
Yes. We ship to post office boxes.