Returns Policy

These Sales Terms are applicable to the Salomon Online Shop (“Online Shop”) at theSalomon.com.au and to orders and sale transactions for products available at the Online Shop (“Product”).

If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased return the product within sixty (30) calendar days after the original purchasedate and correctly follow the instructions on the Returns & Refunds section of theCustomer Support Centre. 

Once we have received and validated your returned items, we will confirm it to you by email. Refund will be processed by us and confirmed by email.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our customer service.

 

HOW TO RETURN ITEMS?

 

  • You must return the items in their original package with tags attached or returned.
  • You must include all accessories, user manuals and any free gifts that came in the same package.
  • Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.
  • Please treat the items with care and return them in the condition that they were delivered to you.
  • Please use, if possible, the original delivery package or pack the items securely and make sure that the filled out return form is included inside the box and place the pre-printed return label on the outside of the packing used for shipping.
  • Replacement or refund can only be processed once we have received all the items to be returned.

If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card 5-7 business days after the date of receipt of the delivery.

Please note that Salomon will only process returns and refunds for items bought in this Online Shop.